| Telesales Specialist | |||||||||||||
Job Description:
1.Seeks and prospects to win new customers between 5k – 30k Net Sales per annum
Plans and manages small Business Customers
2.Builds rapport and trust with customers by being informed about customer’s business and the market via phone, email and other communication channels
3.Assesses the type and size of customer needs
4.Recommends solutions based on customer needs by using industry knowledge/expertise
5.Closes business connecting a customer need with a solution and highlighting the value it may create for the customer
6.Supports customer retention by regular calls to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
7.Collects relevant customer information and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations
Job Requirements:
1. Excellent written and spoken English;
2. Excellent communication skills;
3. Good interpersonal skills;
4. SALE with passion;
5. At least 1-2 years related Air Freight/Ocean Freight experience;
6. Work under pressure.
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